We recommend checking the following aspects that could explain why you haven't received it:

1. Verify your email address: Make sure the email address provided when placing the order is written correctly. Even a small typo can prevent you from receiving our emails.

2. Check the spam folder: Sometimes, our messages may be automatically filtered and sent to the spam folder.

We suggest checking this folder in your inbox to see if our emails have been redirected there. If, after reviewing these points, you still can't find the email related to your order, we recommend reaching out directly to our customer service.

You can contact us via WhatsApp, Messenger, or email. Please let us know what assistance you need, and we'll be happy to provide the information you require.

We want to highlight the exceptional quality of our products, including our charming charms and bracelets.

They are all meticulously crafted with premium silver plating! We take pride in offering you the highest quality products, ensuring a flawless and long-lasting finish.

Every detail is carefully crafted to provide you with elegant and sophisticated pieces that will perfectly complement your style.

It's important to note that in our discount policy, it's not possible to combine multiple discounts in a single purchase.

This means that only one discount can be applied per order.

Whether you're using a bracelet discount, gift cards, accumulated points, discount codes, or another promotional offer, only one of them can be applied to each purchase.

We understand that this may limit the stacking of discounts, but we've established this policy to ensure fair and consistent application of our offers and promotions.

If you have any further questions about our discounts or need more information, feel free to contact us. We'll be happy to assist you.

We use Quality Post and Mail Americas to ship your orders from our overseas warehouse.

Order processing takes 3 to 6 business days, and delivery may take between 14 and 21 business days.

These timelines are due to the necessary processes to ensure safety and comply with customs and carrier requirements.

If your order arrived incomplete, we invite you to contact us through WhatsApp, Messenger, or email to provide the necessary assistance.

Please let us know your concern, and once we have clarity on your needs, send us photos of the received items and describe in detail which ones are missing.

In some cases, our shipments are divided into two parts, so we ask for a little patience and wait for an additional week.

We appreciate your understanding and are committed to resolving this situation satisfactorily.

We understand it can be concerning when there are no tracking updates for several days.

Let us explain how we can check this information for you.

Firstly, we recommend waiting for a period of 10 to 14 days before taking any further action.

While it may seem like there's no movement in tracking, it's important to note that, in some cases, packages may experience delays in the scanning or updating process.

We assure you that we are committed to providing excellent service and ensuring that your order reaches you as quickly as possible. If, after the 10 to 14 day period, you haven't received any updates or have additional concerns, we suggest reaching out to our customer support team. We'll be happy to check the status of your order and provide a detailed response.

At Charmify, we offer a 1-month warranty from the date you receive your order if you encounter any issues or damage with our products.

To claim this warranty, we need you to provide your order number and a photo of the damaged or problematic piece.

This allows us to verify the situation and proceed with applying the corresponding warranty.

Sometimes, warehouse errors related to item names or lack of availability may occur.

We have implemented a procedure to ship an alternative piece in case of inconveniences.

You can keep the temporary alternative while providing us with the necessary information for sending the correct piece in a reshipment.

In some cases, we suggest considering a change to the originally requested piece due to availability issues.

Our goal is to ensure you receive the correct product and resolve any inconvenience efficiently.

We appreciate your understanding and cooperation.

If you have any further questions, feel free to contact us. We are here to assist you.

Sometimes, the courier marks a package as 'delivered' to meet their targets, but it typically arrives around 7 days later.

We are monitoring your shipment and ask for your patience.

For accurate information, contact us via WhatsApp, Messenger, or email.

We'll be happy to assist you.

The available payment methods on our website are as follows:

1. PayPal.
2. Debit and Credit Cards: We accept a wide variety of cards, including Visa, MasterCard, American Express, among others.

We want to provide you with flexibility and options so you can make your purchases in the most convenient way for you.

That's why if you are unable to make the payment with any of these options, we also offer payments thru bitcoin and interbank transfers.

To learn how to pay using these methods, please contact our customer service privately.

We work with the shipping companies Quality Post, Mail Americas and Fedex for the delivery of our orders.

Since we dispatch products from an overseas warehouse, order processing typically takes 3 to 6 business days.

It's important to note that the delivery time may vary and may take between 14 to 21 business days to reach its final destination.

This timeframe is necessary to ensure that your order arrives safely, meeting customs requirements and transportation processes.

We'll be happy to provide more information if you contact us!

Yes, you are entitled to a refund or cancellation. Some examples of cases where we can offer a refund are:

If you don't receive your order: If for any reason you don't receive your order within the estimated delivery timeframe, we will do everything possible to resolve it. If we can't resolve it satisfactorily, we will offer you a full refund.

Justified dissatisfaction within the first month: If you receive your product and, for any legitimate reason, you are not satisfied with it, you have a period of one month from the delivery date to notify us. To process the refund, the product must be unused and in the same condition as it was delivered.

Once we have processed the refund, the waiting time for the money to reflect in your account may vary from 5 to 10 days, depending on your bank's policies and processes.

After we have processed the refund, we can no longer provide direct follow-up, as fund management is in the hands of your bank.

It's important to note that you should be patient and wait for the refund to reflect in your account within the mentioned timeframe.

If you have any further questions or need more information, feel free to contact us.