Return, Exchange & Refund Policy for Charmify
Eligibility for Refunds:
Eligibility Conditions: Customers may be eligible for a refund in the following two cases: Shipping Delay: The order or any of its shipments has been stagnant in tracking for more than 21 days. Product Quality: The product arrived damaged, defective, or is different from what was offered on the website. Cancellations: Customers have a maximum of 48 hours after placing the order to cancel it and request a refund. After 48 hours, a refund will not be possible. Post-Shipment Cancellation Procedure:
If the customer wishes to cancel the order after it has been processed or shipped, they must wait to receive it. Subsequently, we will provide a prepaid guide for the return of the merchandise. The refund will be issued once we have received the merchandise at our offices. Refund Methods:
Refunds will be made to the original payment methods, PayPal, or Stripe. In exceptional cases, a refund may be issued via bank transfer only if the original methods are rejected due to the closure or cancellation of the customer's bank account. Estimated Refund Time:
While we issue refunds immediately, refunds are generally processed within 5 to 10 business days, depending on the bank's policies. This time is necessary for the refund to reflect in the customer's bank account, and The Charmify has no control over it. Partial Refunds:
Partial refunds will be considered in situations where: Only certain pieces of the order arrived, and others were missing. The customer received incorrect or defective pieces. This applies as long as the missing pieces are not in transit or have been stagnant for more than 21 days. Return Shipping Costs:
The Charmify will cover the return shipping costs for damaged, defective, or different-than-advertised products. The customer will cover the return shipping costs for a complete change in their shipment; the fee is $149.00 with FedEx. Terms for Order Changes:
Change Period: Customers have 48 hours from placing the order to request any changes or modifications, including adding forgotten items or applying free promotions. Promotion Restrictions: If the change request is made after the initial 48 hours, The Charmify cannot apply the free promotion or make requested changes. Change Procedure: To make a change, customers must contact us through the mentioned channels, providing their order number and clearly specifying the desired change. Post-Change Shipping Time: When making changes to your order, the shipping time restarts as per our shipping method (15-21 business days). Requesting Refunds, Changes, or Returns:
Customers can request refunds, changes, or returns through the email "support@thecharmify.com," through our official Facebook page on Messenger, or via their WhatsApp advisor, providing their order number and a clear description of the problem.